Improve the Customer Experience with Case and Issue Management
Customer satisfaction must always be a top priority if your business is going to succeed. How do you ensure that you’re tracking customer questions and concerns and resolving them quickly? How do you document solutions to recurring issues? NetSuite's case and issue management is an invaluable—yet often underutilized—component of the NetSuite CRM platform.
In this session, we'll walk through a sample customer concern and see how NetSuite can address it from case capture to final resolution. We'll discuss the performance reporting available to your management team and share how NetSuite customers have used this functionality to drive customer success.